Software

Software:

See also:

ACM Diagnostics - Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers.
Adtech Solutions - Provider of integrated support solutions, and call center telephony. Offering telephony installation for computer supported telephony applications.
Altitude Software - Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels.
The Amanda Company, Inc. - Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA).
Amcat - Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered.
Amtelco - Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.
Ansapoint Call Center Software - Provider of online workforce management tools for forecasting agent staffing requirements at call centers.
Applied Business Technologies - Provider of Call Center recording and quality audit solutions.
Apropos Technology, Inc. - Develops, markets and supports customer interaction management solutions for multimedia contact centers. (Nasdaq: APRS)
Astute Solutions - Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution.
Authtel - Provides permission solutions for the telemarketing industry, enabling telemarketers to recapture prospects lost to federal and state ‘Do Not Call’ registries.
Avotus - Offers software designed to help call center managers and supervisors control the Nortel Networks Meridian 1 system.
Blå Tornet Data AB - Offers software depelopement and consulting based around support organization and management.
Braxtel Communications - Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR).
Cacti Inc - Offers a range of solutions for continuous and selective contact recording, with data analysis functionality.
Call Center Technologies - A software developer, VAR, and partner covering both the call center and help desk industries.
Callscripter - Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite.
Centergistic Solutions - Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats.
ChaseData Corporation - Specializes in delivering predictive dialing software to medium and large call centers.
Collaboration Technologies - The Realise Computer Telephony server provides complete inbound call handling, predictive dialing and unified messaging solutions integrated with all leading PBXs.
Concerto Software, Inc. - Offers software and services for customer interaction management.
Coordinated Systems, Inc. - Provides software for agent monitoring and call recording.
CosmoCom - Provider of all-IP, universal access contact center platforms, which enable service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless).
Custom Software Solutions - Developer of Khronos, a time and motion study software tool for use in incoming and outgoing call/contact centers and other industries.
Data Collection Resources - Offers monitoring and agent evaluation software.
Database Systems Corp. - Provider of call center technology, including software, predictive dialer systems, and web development products.
Data-Tel Info Solutions - Offering a fully featured predictive dialing system.
Dial Connection, Inc. - Offers predictive dialing, telemarketing and call center software solutions.
Digisoft Computers - Vendor of scripting software for call centers.
Digivoice - Developers and implementers of complete contact center software solutions.
EchoPass - An application service provider offering web-based telephone and internet customer support services, including text chat, email and web call-backs.
Electronic Technology Systems - Contact center voice, screen, call recording and monitoring software solutions.
Engage Technology - Specializes in Computer Telephony and E-Commerce solutions software.
Envision Telephony, Inc. - Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers.
e-talk Corporation - Offers call center and help desk software to aid monitoring and evaluation.
Genesis Systems - Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business.
Gryphon Networks - Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws.
Hansen Software - Call accounting software systems for the general or professional business or the Hospitality industry.
i-Net Applications Ltd - Provides a range of voice recording applications based upon the Microsoft platform.
Information Access Technology - Provides established predictive dialing and interactive communication software for the call center environment.
Inova Solutions - Provider of solutions for optimizing contact center performance through real-time data integration and visualization.
InVision Software AG - Web based scheduling solution. Bundled with a Day planner for job tracking within shifts.
ISx, Inc. - Provides Directory Assistance software for telecommunications call centers.
JBGL Technological Innovation Group Inc. - Provides on-hold music and message digital announcement software.
KGA - Offers PC-based training and assessment programs for call centers and a number of other industries.
KoolToolz - Provides workforce planning tools for call centers, including schedule agents and performance analysis.
Lagan Inc. - Provides CRM, contact center, and 3-1-1 software.
Mercom - Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers.
NBX Software - Provides industry specific software solutions for use with 3Com's NBX Voice System.
Noetica - Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions.
Odesoft Software - Offers end-to-end solutions, including IVR and VoIP, with focus on web application and software development.
OPC Marketing - Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions.
OptiStaff Corporation - Provides contact center call and screen recording software used to evaluate and improve customer / employee interaction.
PanaLog Software - Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems.
PeopleForce - Innovative performance management software solution for the contact center leaders to manage their business utilizing objective information.
Perimeter Technology - Provider of management information systems for center-based automatic call distribution systems.
Portage Communications - Offers a range of call center software tools for forecasting and staffing.
Professional Telecommunications, Inc. - Distributor of business management solutions for the call center industry.
Radix Services Ltd - IVR Software and IVR Servers for small / medium business applications.
Scrub DNC - Offers Windows software capable of removing the phone numbers contained in a DNC list.
Stratasoft - Provides predictive dialing, ACD, IVR, call blending, web collaboration, and other call center support products.
Strategic Computer Support, Inc. - Offers contact center technology for inbound, outbound, and fully blended customer contact centers.
synTelate - Offers desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing.
Teleopti - Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks.
TeleWare PLC - Developer of computer telephony software for communication solutions, including personal numbering, hotdesking, unified messaging and IVR.
Tellview - Offers an IVR helpdesk call center application, which can be provided in either French or English.
Teltone Corporation - Provides software to enable remote workers to have seamless access to the corporate telecommunications facilities.
Trio - Offers software solutions for corporate telephony and call management, including the TeleVoice product line, for customer support and contact center applications.
UtilCall - Provides a range of call center software utilities.
VerbatimTPV - Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations.
Vocalcom - Offers a range of call center software products, including predictive dialers and sms management solutions.
VoiceLogger - The manufacturer of digivoiceXE and related digital telephone and radio recording systems for Call Centers and small business.
VorTecs - Business and technology consulting firm, offering professional services to the contact center and customer relationship management marketplace.
Vox Spectrum Inc - Offers contact management software, monitoring software, and digital voice recording and voice logging solutions
Who's Calling - A customer capture service providing intelligence about prospects and customers making inbound telephone calls.
Wicom - Developers of software enabling inbound calls for agents to be physically distributed while providing centralized service. The program provides multi-channel, unified queuing, prioritizing and routing.
Xentrax - Provides a range of automated solutions for the contact center and call center market. The products offered include software, hardware and service solutions for management and monitoring.
XETA Technologies, Inc. - Provides equipment and after-market services for both voice and data applications; Sells and services call accounting systems to the lodging industry. (Nasdaq: XETA).
Zeacom - Producer of customer call center and telephony integration software.

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Software

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